Ready to Switch to WhatsApp?
Everything you need to know to start sending WhatsApp messages to your contacts
Create an Amazing Customer Experience

Deliver the best customer experience by reaching out to your contacts with personalized messages. Send them updates and messages directly to WhatsApp, tailor the content to their data or actions, and provide them with real, relevant value.

Sounds complicated?
Actually, it’s really simple and easy!
Build a Personal Relationship with Every Customer

You already know that successful marketing today is relationship-based.
Integrate smart buttons into your WhatsApp messages and set up a customer journey that triggers based on their responses. Send immediate feedback to customers to create an experience that keeps them coming back - each customer will follow a personalized path, feeling supported from the very beginning!
Convert More Leads into Paying Customers

Create call-to-action buttons that lead to purchase pages, payment pages, or the option to contact a representative by phone. This way, you can increase online purchase rates and generate more high-quality leads for your sales consultants.
Frequently Asked Questions

What Do You Need to Start Using WhatsApp?

Since we work with the official WhatsApp API, Facebook requires every business that wants to use the service to undergo an approval process that takes about two weeks (don't worry, we'll guide you every step of the way 😊).

To proceed with the process, your business must present:
- A Facebook business page
- A website with a private domain
- A business certificate
- Proof of phone ownership (such as an invoice with your business details)

It's important to note that these are mandatory requirements from Facebook, and without them, it's not possible to proceed with the process.

Okay, we've completed the setup process. How do we start sending WhatsApp messages to customers?

Facebook wants to prevent misuse of the service, so sending WhatsApp messages requires creating templates that will be pre-screened to ensure they do not contain inappropriate or illegal content. After the screening, the templates will be approved (usually, the approval is immediate).

For each template, you need to specify whether you want to attach an image or video, write the content of the message (including parameters you will input when sending the message in smoove, using free text or a custom field), and define the action buttons.

You can create up to 2 call-to-action buttons for dialing or redirecting to your website, and up to 3 quick reply buttons where you define optional responses that customers can select and send back to you.

You will be able to see the responses sent back within the smoove system.

Can I use my original number?

No. WhatsApp does not allow using a phone number connected to a business account on a mobile device. During the setup process, we will purchase a virtual number for you, which will be used for sending messages and receiving replies from customers. This number will be associated with the business name you choose (the name set at the beginning of the process cannot be changed), and you can set an appropriate profile picture for the account.

The good news is that you can apply for a Green Label, which will not only verify your account but also display your business name instead of the virtual number.

Is there a limit on the number of messages?

WhatsApp operates on a tiered model that determines how many messages an account can send to its customers within a 24-hour period. Each tier outlines the conditions for advancing to the next level. In truth, moving up the tiers is quite straightforward if your volume warrants it, but it requires careful planning and maintaining positive engagement.

The Tiers:
- Tier 1: Up to 1,000 messages per day.
- Tier 2: Up to 10,000 messages per day.
- Tier 3: Up to 100,000 messages per day.
- Tier 4: Unlimited messaging.

How are sending limits enforced? You can read the full explanation of Meta's billing system at this link.

Can you use WhatsApp for automations and customer journeys?

Here's the beauty of it all! By using 'smart words' as responses chosen by customers in the templates you create, you can link contacts to a relevant list and initiate highly effective customer journeys. Based on selected responses, you can take actions on contacts, send yourself notifications, and also communicate with your customers through new WhatsApp messages or any other tools offered by smoove.

Build your customer journey, create several templates as needed, and manage direct communication with customers based on the responses you receive!
Basically, this is all you need to know to get started
Sounds interesting? To receive a quote, 
please leave your details in the form, and we'll contact you shortly
First Name
Email
Mobile Number
Desired message quantity
It's easy, it's simple, and it works